Help
Smart Buyer:-
Buying hardware for your place is a very difficult decision and there are large sums of money involved but SmartShophar.com make it very easy and comfortable with affordable price tag. Hardware buying is fearful and puzzle, because buyer don’t have enough information to make a completely informed decision. The best you can do is try to educate yourself in all aspects of the home hardware hunt, keep a clear head and buy hardware that fits your style and become a SMART BUYER. We are there to help you in all aspects, only you have to do write a mail at help@smartshophar.com.
To be a smart buyer, you need to be conscious buyer. In this case, conscious means being aware of things and offer by the company. Shop your products with “Sale Offer”, “Pre Booking” and “Bulk Order”. You get up to 70% discount on the products which are a big deal and become Smart Buyer.
Sale Offer: -
Company is giving discount of 32% offer in almost all the products. In addition to that some seasonal and occasional offers are also given by the company with promotional discount coupons.
Pre Booking:-
Pre booking is a order given by the buyer for the products which will delivered 3-4 weeks time with a discount of 10% flat or more, addition to any other discounts. Pre booking incentive, also known as Pre Booking Bonus which encourages buyers to reserve your products. For this you need to mail us at help@smartshophar.com or hardwareonline@rediffmail.com and we will give you pre booking bonus coupon for that. You can also use is coupon for single product buying.
Bulk Order:-
Bulk order discount is for quantity buyers. Smart Buyer always makes a list of requirement and buys in bulk quantity to achieve discount. The minimum purchase of Rs.20,000 and you get the discount of 15% flat or more, addition to any other discounts. For this you need to mail us at help@smartshophar.com or hardwareonline@rediffmail.com and we will give you bulk order discount coupon.
Preorder:-
A pre-order is an order placed for an item which is not yet been in the stock. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Pre-orders allow consumers to guarantee delivery of the products in the time duration of 3-4 weeks.
Shipping and Delivery
SmartShophar.com want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.
We committed to deliver products in excellent condition and in the fastest time possible, ship through reputed courier agencies. For all purchases of Rs. 121 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 50 will be applicable to all orders under Rs. 121. Each order shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. As you knew in home furnishing hardware products which include more than 3 laces products range with different variant which make complicated scenario for handling and shipping, but we try to ship the product within 7-1o days time, and some time it takes 20-30 days time for products which are not easily available or product which take long time in processing.
If you believe that the product is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the products, please refuses to take delivery of the package, and call us or mail us at hardwareonline@rediffmail.com or help@smartshophar.com , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by clicking Track Your Order
Returns Policy
We would like you to have complete peace of mind when buying products from SmartShophar.com. On the occasion that you receive a product that you just don't like or that doesn't match your décor or your shipment is not satisfactory; we will gladly replace it or accept a return of the product. You can return all items within 30 days of receipt for a full refund of the item purchased and amount will be refund within 10 working days. We want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you. Only you have to do, mail us at hardwareonline@rediffmail.com or help@smartshophar.com , mentioning your order reference number for refund or other choice for replacement.
Please adhere to the following return policy:
· The product must be free from scratches and/or defects
· The product must not have been installed
· You must have the original packaging for the item
· There cannot be any writing on the packaging for the item
Return Shipping Free:-
We can return the shipping back amount if your purchase is more than Rs.25000 and you have to returns part of shipping order (which is now not in need to use any where ) is less then Rs.2500 or 10% of the purchase amount in 30 days time from delivery. This offer is for limited time, so that we strive to provide you with the best possible experience while you shop with us online. (For example:- if your purchasing is Rs.30000 and your returning is less than or equal to 3000 i.e. 10% of your purchase, we will refund you Rs.3000 + Rs.300 (shipping back amount paid by the buyer, i.e. extra 10% of the products value of returning amount) then final returning amount will be Rs.3300.) For this send us a mail at hardwareonline@rediffmail.com or help@smartshophar.com .
Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return:
· Good Packaging: Re-pack products for return in the original box with original packaging material and additional tags attached to products. Use the return label provided or your own label. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
· Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
· Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at hardwareonline@rediffmail.com so that we can check on the progress of your return.
If you have not received credit within 14 working days from the date of delivery to the warehouse, please contact customer service.
Payment
Payment gateway used by SmartShophar.com is 100% safe with 100% accuracy . All Credit card, Debit card and net banking payments on SmartShophar.com are processed through secure and trusted payment gateways CCAvenue.
CCAvenue is South Asia’s largest payment gateway solution powering thousands of eMerchants with real time, multi-currency, multiple payment options online payment processing services. The solution is powered by proprietary technology that integrates transaction-processing, advance shopping cart, auction payment collection facility, fraud control, financial reporting and order tracking. CCAvenue is the only complete Payment gateway solution in the region that has the unique ability to offer the full spectrum of Internet payment options, including: All types of Credit Card processing through Multiple Banks and Card Associations, Debit Card processing, ATM cum Debit Card processing, Direct Debit to bank accounts of 30+ Indian Banks, 20+ Chinese Banks and 3 Singapore Banks, Mobile Payment Solutions via PayMate®, SBI Freedom. 6. Cash Card Processing of ITZ Cash®, Done Card, OxiCash and NoQ24x7.
The CCAvenue payment gateway is for Indian as well as all world wide customers. Actually the CCAvenue is a Indian company in this field so that Indian Customers have some additional benefits like: they can pay in Indian Rupees (INR) through Credit Cards, Debit Cards, Prepaid Cards and Net Banking, processed by CCAvenue.com.
Key Features of CCAvenue Payment Gateway
· All Major International and Indian Credit Cards Processed.
· Expand our customer base to include Debit Card Users
· Accept payments from ATM cum Debit Cardholders
· Indian Customers can also pay through their Indian Bank Accounts.
· Convenient Mobile Payment Option for your Customers.
· Offer your Indian Customers an easy Cash Card Payment Option
